a)New Connection 

Process

  1. Applicant will submit application to CSD
  2. CSD will forward to Engineer 
  3. Engineers verify whether there is required road cutting or not, if yes then application will forward to road Engineer, if no application will be forwarded to CSD for payment update.
  4. Road Engineer will verify and approve and forward to CSD
  5. CSD will update the payment and close the application.

Required Documents

 Applicant must know their CID and Plot 

TAT

3-7working days as per SOP

 

b) Connection Shifting(Pipe Line Shifting)

Process 

  1. Applicant will submit application to CSD
  2. CSD will forward to Engineer 
  3. Engineers verify whether there is required road cutting or not, if yes then application will forward to road Engineer, if no application will be forwarded to CSD for payment update.
  4. Road Engineer will verify and approve and forward to CSD
  5. CSD will update the payment and close the application.    

Services Fees:Nu.500 

TAT

3 -7working days as per SOP

 

c) Disconnection

Process

  1. Submit application to CSD
  2. CSD will inform the Site person and close the application as per the report from site person

 

d) Reconnection

Process

  1. Submit application to CSD and check water bill balance in the system
  2. CSD will update the payment(Service fees)
  3. Close the application                                      

 

Required Documents 

  1. water bill to be cleared.
  2. Customer must know their plot no. and CID

Fees: Nu: 2000

TAT:

3-7 working days as per sop

 

e) Upgrade/Downsizing of connection

Process

  1. Submit application to CSD 
  2. CSD will update the payment.
  3. Close the system

Required Documents 

  1. water bill to be cleared.
  2. Customer must know their plot no. and CID

Fee: Meter cost

TAT:

3-7 working days as per sop


 

f) Meter (Replacement)

Process

  1. Applicant will submit the application to CSD
  2. CSD will update the payment and close the application

Required Documents 

  1. water bill to be cleared.
  2. Customer must know their plot no. and CID

Fee: Meter cost

TAT:

3-7 working days as per sop

 

Access Point:
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